We hope you are delighted with your purchase. However if the item is unsuitable for your personal needs, you are welcome to return it within 14 days of delivery.
Please use the cut off address label and ensure that you include your original shipping note inside the returned parcel.
If you have lost the shipping note then please contact our customer services who will provide you with a return reference number.
Our return address is Mediterranean Linens, Enterprise House, Billington Road Estate, Burnley BB11 5UB
- The items must be in the original packaging, with tags and in a resalable condition. Please note that for health and hygiene reasons, duvets, pillows, mattress and pillow protectors must be returned in their original sealed bags.
- Items cannot be used or damaged by yourself in any way
- Goods must be returned within 14 working days of goods being received.
- The cost of returning the goods must be met in full by you and returned at your own risk. We recommend that you use a secure method of return where a proof of delivery can be produced, where necessary.
Once the item has been returned to us, we will refund the item price back to you via the original payment method. The original shipping charge will not be refunded. Please note if the above conditions are not met, your return may be rejected and returned to you at your own cost.
We are not able to give exchanges for items but are happy to make a refund, which will go onto the card that was used to make the purchase.
You should allow up to 10 working days to receive your refund once the items have been receipted back into our warehouse.
Damaged / Incorrect Items
We pride ourselves on the quality of our products and service . However, if you do receive a faulty or incorrect item, please contact our customer services team who will assist in resolving your issue. Please note you have up to 30 days to report a problem to us. Please inspect the item prior to use and contact us if the item is faulty or incorrect. If an incorrect item has not been checked until after it has been washed or used, the return will not be accepted. The incorrect item must be unused and in resalable condition.
If the item develops a fault after use please note you have 30 days from delivery to report the fault to us so we can resolve the issue for you. We may require images of the fault to resolve your issue as quickly as possible.
We will advise how goods can be returned to us and once it has been inspected and received we will refund or replace your items. Full details will be given by our customer services team once they have been contacted.
If you have any questions please feel free to contact us via the details above. If you prefer writing a letter, you can write to us via the address below:
Mediterranean Linens Limited
Billington Road Estate